Perhaps more than any other industry, health care represents the collision of humanity and technology. Nothing is more intensely personal than our health care. Yet the sheer volume of information from various sources—not to mention the way we interact with this information—means technology is an important part of the equation. Consider this: People with low health literacy tend to have poorer health and spend more on care. Why? Because they struggle with knowing when and where to seek care. This often means they use more services across the health care system.1 Technology can be invaluable in helping deliver information that helps ensure consumers are more informed and engaged throughout the whole process.
A true emergency: the cost of non-emergency ER visits.